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Technical Support Analyst - IT Sector

Date Posted: Aug 17, 2022

Bengaluru, Karnataka, India

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Job Responsibilities

Follow the incident management process for all high severity incidents.
Analyze, categorize and prioritize incidents.
Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
Update clients & management on incident updates.
Track incidents until closure.
Prepare customized reports on incidents and provide ad-hoc reports as required.
Network Monitoring
IT Service Desk functionalities